Frequently Asked Questions
Everything you need to know about your FIRMAN style journey.
What is the standard shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic delivery, while international orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your materials sustainably sourced?
At FIRMAN, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers to minimize our environmental footprint.